Frequently Asked Questions

GIFTS

How Do I Place an Order?                                                                       You can place an order with us two ways:

Online ordering

1. Shop by browsing through our website.
2. Add merchandise to your shopping cart by clicking on the 'add to bag' near the desired item.
3. Review the items in your shopping cart. You can remove, delete or update your shopping cart by clicking on either 'remove', 'delete' or 'update'.
4. To continue shopping click on 'continue'. Please be aware that another customer can still purchase items in your shopping basket until you checkout.
5. Proceed to checkout by clicking on 'checkout' and follow the instructions. 
6. All gift packages must  be received by an adult 21+years with signature. No exceptions.

Ordering over the phone

1. Contact us at (818) 626-5290 Monday - Saturday 10:00am - 7:30pm or Sunday 11:00am-5:00pm PST and our Customer Service Department will be more than happy to assist you in placing an order.

*Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available and your credit card is authorized for the transaction. We will contact you if there are any problems with your order. Prices quoted to you are the prices set at the time.
**All web orders need up to 3 business days to process. If you need your order expedited, please contact customer service.
***We will send you an email confirmation of your order.
****Please note your purchase from Bubles will show on your transaction history as Bubles LLC.
*****All packaging are in Bubles custom packaging.

How Do I Place an order for multiple recipients?

Add all items to your cart then select "view cart" from the shopping bag drop down menu. Once in your cart select "checkout with multiple shipments." Fill in the quantity and address for each recipient then click "update qty and addresses."

We may send you our multi shipping template to ease the process of multi recipients addresses. Please note that Bubles Champagne is not responsible for the accuracy of recipients addresses and any returns will create additional charges and packages will be resent after payment has been completed by the client.

Do you accept international orders?

Yes, We offer UPS & DHL services. Please contact us via email for proper quote and estimate delivery time with your recipient destination.

How can I check the status of my order?

You can track your order three ways:

1. You can track your order by logging into your customer account on our website. You can view your order history and track each individual order you have placed. Bubles Champagne is not responsible for shipping courrier service delays and under unforseen situations that may a rised. We cannot arrange or guarantee specific delivery windows, dates or time frames. Please view our shipping policies in details.
2. You can also use your tracking number provided to you to get the most up-to-date information on your order.
3. You can contact our Customer Service department at (818) 626-5290 Monday - Saturday 10:00am - 7:30pm or Sunday 11:00am-5:00pm PST who will be more than happy to provide you with details on your latest order.

How do you process Same Day Delivery ?

All same day delivery web orders would be processed and delivery same day locally with an adult present for signature. Please note the cut off time for same day delivery orders is 12:00pm. Payment for same day delivery orders are through ZELLE OR PAYPAL. No CREDIT CARD PAYMENTS will be allowed for same day delivery. For more information. Please visit our shipping and payment policies.

Do you charge Tax on web orders?

All orders are subject to California State and Local Sales Tax.

What if it becomes too hot or too cold to ship my order?

Safe delivery of your order is of great importance to Bubles. During periods of extreme heat or cold, Bubles may delay at its discretion shipment of a package to prevent heat damage or freezing. If we feel it is necessary to put a weather hold on your order, you will be notified via email. If you wish to expedite shipping, you can contact customer service for your shipping options.

I received a Bubles Gift Card. Where can I redeem it?

Gift cards are redeemable for online Champagne gift box purchase or for payment of a catered event.

EVENTS

Is there a minimum to host an event?

We are pleased to host any party size with a minimum revenue of $500 which includes set up, service. Breakdown, clean up. Should you like to have a set up only. Please call or send us an email at info@bubleschampagne.com

Can I make last minute event inquiry?

Bubles is committed to hosting any events based on availability and within 72 hours minimum notice. For large parties 200+ please contact us by phone at (818) 626-5290.

What is the time frame for an event?

We typically offer a 2 hours minimum service which includes set up and breakdown.

Can I mix my champagne selection?

Yes, based on availability.

Do you offer Non-Alcoholic Champagne?

Yes, upon request.